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Customer accounts let your customers create a login on your booking page so they can manage their bookings, memberships, waivers, and personal details in one place. Accounts are optional — customers can also book as guests — but they provide a better experience for repeat visitors.

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What customers can do with an account

Once signed up, a customer can:
  • View bookings — see all upcoming and past reservations in one place
  • Manage memberships — view their active membership plans including the membership name, plan name, current billing period, and attached add-ons
  • Check activity passes — see remaining sessions on their activity passes
  • Complete waivers — fill in waivers before attending an activity, rather than at checkout
  • Upload a profile image — add a photo to their account via file uploads
  • Manage family members — add and book for family members under a single account
  • Save details for faster checkout — name, email, and payment details are pre-filled on future visits

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Creating an account

Customers create accounts in two ways: Both methods create a customer record in your customer dashboard automatically.

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Account vs guest checkout

Customers can complete bookings without creating an account. The key differences:
Encourage repeat customers to create accounts. It speeds up future bookings and gives them self-service access to waivers and membership management.

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Family members

Customers with accounts can add family members — children, partners, or dependents — and book on their behalf. Each family member has their own: The primary account holder manages the family and handles all payments.

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Linking accounts at the POS

When processing a POS sale, staff can link the transaction to an existing customer account. This ensures: If the customer doesn’t have an account, the POS creates a booking with the attendee details entered. The customer can later create an account to claim their history.

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Customer data and privacy

Customer accounts store the following information:
The Notes tab on a customer profile is only visible to staff with the appropriate permissions. Customers cannot see internal notes.

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Password reset

If a customer forgets their password, they can reset it from the login page on your booking page. Sailia sends a password reset link to the email address associated with their account.

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Managing customer data

As a business, you are responsible for handling customer data in compliance with applicable data protection regulations (such as GDPR). If a customer requests access to their data or asks for their account to be deleted, contact Sailia support for assistance with data subject requests.

Customer management

View and manage customer profiles from your dashboard.

Family accounts

Group family members under a single account.