> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-docs-reorg-1776565301.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Get help from the Sailia team when you need it.

If you cannot find the answer you need in the documentation, the Sailia support team is here to help.

## How to reach us

| Channel         | Details                                                                 |
| --------------- | ----------------------------------------------------------------------- |
| **Email**       | [support@sailia.com](mailto:support@sailia.com)                         |
| **In-app chat** | Use the chat widget in the bottom-right corner of your Sailia dashboard |

## What to expect

The Sailia team aims to respond to support requests as quickly as possible. Complex issues may require additional investigation — we will keep you updated on progress.

## Before contacting support

To help us resolve your issue quickly, please include:

* **Your business name** and the email address associated with your Sailia account
* **A clear description** of the issue, including any error messages you see
* **Steps to reproduce** the problem, if applicable
* **Screenshots** showing the issue, if possible
* **Browser and device** you are using (if the issue is visual or happens in the booking page)

## What we can help with

* Account configuration and setup questions
* Troubleshooting payment, booking, or integration issues
* Data subject requests (GDPR, account deletion)
* Feature questions and best practices
* Reporting bugs or unexpected behavior

## Common issues you can resolve yourself

Many issues have quick solutions in the documentation:

<Columns cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/help/troubleshooting">
    Step-by-step fixes for common issues with bookings, payments, card readers, and integrations.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/help/faq">
    Answers to frequently asked questions about Sailia features.
  </Card>

  <Card title="Common tasks" icon="list-check" href="/help/common-tasks">
    Quick reference for everyday tasks like bookings, refunds, and staff management.
  </Card>

  <Card title="Customer booking guide" icon="book-open" href="/help/customer-guide">
    Share this guide with your customers if they need help with the booking page.
  </Card>
</Columns>