> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-docs-reorg-1776565301.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Family accounts

> Manage family members under a single account for shared bookings and memberships.

Family accounts let customers group related people — such as children, partners, or dependents — under a single account. This simplifies booking for families and enables features like shared memberships and restricted activity passes.

## How family accounts work

A customer account can have multiple family members linked to it. Each family member has their own:

* Name and profile details
* Booking history
* Waiver completion status
* Membership and pass assignments

The primary account holder manages the family — adding members, making bookings, and handling payments on behalf of everyone.

## Add a family member

Customers add family members from their account on your booking page. As an admin, you can also manage family members from the [customer dashboard](/customers/overview).

<Steps>
  <Step title="Open the customer account">
    The customer logs in to their account on your booking page, or you navigate to their profile in the customer dashboard.
  </Step>

  <Step title="Go to family members">
    Select the **Family Members** section on the account profile.
  </Step>

  <Step title="Add a new member">
    Enter the family member's name and any required details. Save the new member.
  </Step>
</Steps>

The new family member immediately becomes available for bookings, waiver completion, and membership or pass purchases.

<Note>
  There is no fixed limit on the number of family members per account. Each member gets their own profile, booking history, and waiver status.
</Note>

## Booking for family members

When a family member makes a booking, they can select which family members are attending. Each selected member:

* Counts toward the session's [capacity](/activities/activities#capacity-and-availability)
* Has their own waiver completion tracked individually
* Can have [per-person add-ons](/activities/activities#add-ons) applied

## Memberships and passes

Family members can hold their own [memberships](/pricing/memberships) and [activity passes](/pricing/activity-passes) independently. This means:

* A parent can purchase a membership for each child separately
* Each family member's membership discount applies only to their bookings
* [Single-user-only passes](/pricing/activity-passes#single-user-only) are locked to the specific family member chosen at purchase
* The same membership cannot be purchased twice for the same family member

<Note>
  When purchasing a membership for specific family members, Sailia checks whether any of the selected users already hold that membership. If a duplicate is found, the purchase is blocked.
</Note>

## At the point of sale

When processing a [POS transaction](/point-of-sale/overview), staff can link the sale to a customer account to:

* See all family members and select who is attending
* Auto-apply [membership discounts](/pricing/discount-codes#membership-discounts) for eligible family members
* Redeem [activity passes](/pricing/activity-passes) assigned to specific members

## Related guides

<Columns cols={2}>
  <Card title="Customer management" icon="users" href="/customers/overview">
    View and manage customer profiles and accounts.
  </Card>

  <Card title="Memberships" icon="id-card" href="/pricing/memberships">
    Set up recurring membership plans.
  </Card>

  <Card title="Activity passes" icon="ticket" href="/pricing/activity-passes">
    Sell prepaid session bundles.
  </Card>
</Columns>